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About Stairwarehouse

Stair Warehouse was founded 20 years ago by Shawn Capell and John Stevens. We were two 35-year-old guys with growing families and years of experience distributing Stair Parts for manufacturers in Houston, Texas.

The demand for stair parts was growing quickly. Unfortunately, you couldn’t buy anything online. Homeowners and builders would call us daily and ask us to start an eCommerce business that supplied unique Iron Balusters and railings that could be shipped to their part of the country. Well, after a lot of prayer and support from our wives, we listened to our customers and started

When we decided to open our doors in 2004, we said to ourselves, “The only way we will run our company is to exceed our customer’s expectations and ship them the finest stair parts available.” So, we worked tirelessly sourcing the very best handcrafted hardwood Box Newels, Italian Wrought iron balusters, and Contemporary Railings that could ship anywhere. I remember being so happy to report to our families and friends that we could help our customers. It was so nice to receive our first batch of testimonials and wonderful emails from our customers showing off their beautiful railings. The phone rang off the hook for new orders, and we couldn’t have been happier.

I am even prouder to report that —It’s 2022— and we are stronger than ever. Stair Warehouse has been blessed with the ability to provide jobs for a number of employees and ship products all over the United States. With all these years of experience and unbelievable talent on our team, we have also been able to lower prices on beautiful stair parts, ship free, and continue to provide the customer service our customers deserve.

Stair Railings


I just spoke with Marian, and she is wonderful. You're lucky to have her on the team!

Chris - Alexandria, VA

I received and installed my stairs. They look great. Thanks for a great product!! I would have expected no less from Texans and the great state of Texas!


Hudson Holliday - Poplarville,MS

Just wanted to tell you how happy we are with the horizontal modern stair rail we constructed with your products (used the gray powder coated rods). This was used in a condo renovation and is now a feature highlight of the space! Thanks so much for the telephone help and for the quick response....

Deb - Akron, OH

We just wanted to take a minute to thank your company! We are very happy with the product you sent us (order # 51628)!!! Your team was very professional and the material arrived at our door step in a very timely manner! Despite these trying times your company came thru in a timely and professional manner delivering a superior product and we look forward to doing business with you again!

Again, thank you!

Kevin & Kalaii - Aloha Builders Co.

Just a shout out to Stairwarehouse… I called them with a question on a broken stair baluster. John told me that matching the baluster wasn’t likely but he then spent quite a few minutes with me on the phone going through how I might repair the break. He also made a good suggestion on how I might perhaps find a match here locally. The time John took earned Stairwarehouse $0. But it did earn them both thumbs up for great customer service!

David in Oakland, California.

Dear Laine,

I just wanted to thank you for helping me with my railing system. The project turned out beautiful! I hope to send you some referral business from out here in Denver!

Thank you again for all your help! GO BRONCOS!

Joy Schaefer

Thank you, thank you, thank you. I never expected such good service! Rec'd my order in less than a week and am most pleased with the quality of the stair brackets! You all rock ! My brackets were # 7029 in Poplar. The wood is clear and smooth and ready to be installed and painted. Can't wait to see them installed. They will make all the difference in appearance. I'll send you a picture when I am finished with the project. Again, many thanks.

- Byron

Hi Shannon:
I just wanted to thank you for taking care of getting the stair parts to me in a timely manner. I received all the parts in good order and the quality of the materials was great! This project is at my cabin up in Mt. Shasta, CA.

This is my first ever stair installation and I'm pretty proud of it. I still have to plug the holes for the recessed screws and apply another coat of tung oil which I will do in the next week or so. I had to rip the 2-3/4" oak handrail down to 2" to meet the local building code but it came out just fine. The guard-rails were left at factory width.

I have attached a few pics of my work. I hope that you enjoy them.

Anyhow, thanks again for the great service from Stairwarehouse!

Thom - Mt. Shasta, CA.

Hi -
I just wanted to write to let you know I received the stair parts, and the newel is beautiful. Its exactly what we were looking for and the craftsmanship is excellent.

I will definitely be referring you to any of my friends who need anything related to stairs.

Thank you and Happy Holidays.


I would like to say that my nickel ballisters I ordered from you in July are absolutely beautiful, as are the shoes, too. Color and quality are great! My flooring contractor does tons of jobs in Chicago land area and said he never saw quality like he did with ballisters I ordered from Stairwarehouse. I’m giving him your name so he can order for future customers of his…………….seems like nickel is unavailable in Chicago land area for iron ballisters…………BUT I’M HAPPY TO SAY I HAVE THEM………….AND AM THRILLED!!!

Sophie, Chicago