Just a shout out to Stairwarehouse… I called them with a question on a broken stair baluster. John told me that matching the baluster wasn’t likely but he then spent quite a few minutes with me on the phone going through how I might repair the break. He also made a good suggestion on how I might perhaps find a match here locally. The time John took earned Stairwarehouse $0. But it did earn them both thumbs up for great customer service!
David in Oakland, California.
I just wanted to thank you for helping me with my railing system. The project turned out beautiful! I hope to send you some referral business from out here in Denver!
Thank you again for all your help! GO BRONCOS!
Thank you, thank you, thank you. I never expected such good service! Rec'd my order in less than a week and am most pleased with the quality of the stair brackets! You all rock ! My brackets were # 7029 in Poplar. The wood is clear and smooth and ready to be installed and painted. Can't wait to see them installed. They will make all the difference in appearance. I'll send you a picture when I am finished with the project. Again, many thanks.
I just wanted to thank you for taking care of getting the stair parts to me in a timely manner. I received all the parts in good order and the quality of the materials was great! This project is at my cabin up in Mt. Shasta, CA.
This is my first ever stair installation and I'm pretty proud of it. I still have to plug the holes for the recessed screws and apply another coat of tung oil which I will do in the next week or so. I had to rip the 2-3/4" oak handrail down to 2" to meet the local building code but it came out just fine. The guard-rails were left at factory width.
I have attached a few pics of my work. I hope that you enjoy them.
Anyhow, thanks again for the great service from Stairwarehouse!
Mt. Shasta, CA.
I just wanted to write to let you know I received the stair parts, and the newel is beautiful. Its exactly what we were looking for and the craftsmanship is excellent.
I will definitely be referring you to any of my friends who need anything related to stairs.
Thank you and Happy Holidays.
I would like to say that my nickel ballisters I ordered from you in July are absolutely beautiful, as are the shoes, too. Color and quality are great! My flooring contractor does tons of jobs in Chicago land area and said he never saw quality like he did with ballisters I ordered from Stairwarehouse. I’m giving him your name so he can order for future customers of his…………….seems like nickel is unavailable in Chicago land area for iron ballisters…………BUT I’M HAPPY TO SAY I HAVE THEM………….AND AM THRILLED!!!
The products and service from the Stair Warehouse are terrific. Every question and request was conducted in a friendly, prompt, and professional manner.
Thank you and the entire staff at the Stair Warehouse.
Respectfully, Dan W
All my products have arrived.
Many thanks to you, Shawn, and all involved.
Just letting you know that I received my shipment on Wednesday here in Barbados.
The items exceeded my expectation, they are simply beautiful!!
I want to take this opportunity to thank you for your excellent customer service. Shipping from your warehouse to my freight shipper in Miami was seamless. I will recommend Stairwarehouse to others here in Barbados.
just wanted to let you know and you can pass it on to your higher ups that there were many choices to use different companies, but I decided to go with yours just because of your excellent, timely, patient and courteous costumer service.
As I write this a team of carpenters is installing the material which you sent me. Perhaps you could pass on to whom it may gratify the comments that Stairwarehouse sent us the very best wood machined with superlative quality. They said that they normally like to select material from the warehouse themselves, but could not do so because of this unusual requirement. Even so, the wood which came was as good as the best which they would have selected for themselves.
Stephanie, I wanted to thank you for the excellent service you provided, as well to those who got this order shipped promptly. The Newells arrived Wednesday and I was very pleased with everything. Thanks again, I will highly recommend your company to anyone ordering stair parts.
Alrighty Lainie – here it is – finished (except for urethane but that doesn’t show in the pic I hope). We couldn’t be happier with how it turned out! Thanks so very very much for all your help on this project!
I am sorry it has taken me so long to take the time to let you know what a good experience we had with the company and the products. Your customer service was so excellent. I believe it was Lanie that was so helpful and kept me informed when our order was shipping out.
Thank you again!
This is the completed project. This was my first ever attempt at wrought iron. Pretty easy.
Thank you all for the timely shipping and help.
Billy Howland - DIY'er
We appreciate so much your call last week regarding the incorrect order I had placed! You saved us a LOT of time and hassel; not to mention a ton of money!
Thank you Lainie, it has been a pleasure working with you and Shannon. I realize I had many questions, and you always handled them quickly and professionally, even though I may have made a pest of myself. Customer service is #1 in my book (I actually sell customer care software to large, industrial call centers worldwide) and you and Shannon really provided a great experience.
Thank you for all your help. I wanted to forward pictures of the finished staircase. I included a before picture so you could see what was there prior.
hi ..these are sum pics of my finished stairs using your products...
this house is in south America (Guyana) and all the packing and shipping was perfect..not even a scratch...thanks ..
I just wanted to share with you and your co-worker our before and after pictures. I know our order was challenging, and we really appreciate your service. We are very pleased with the result and have referred several neighbors to you!
Ok,I don't know how to say this so I'll just say it... Dude or dudette ( Lainie is a cool name but I don't know how to address you), you are the best in customer service. The picture you sent will allow me to show the lovely Mrs. Deacon what we are trying to do. Personally, I think I'm stayin with the side mounted bars. I'll look on your website to check the pivot and wall flange and then after I do my mock up this weekend we are going to pull the trigger on this deal. Having the option of attaching to the "back" of the newel is also some thing I want to run my the little Mrs.
You have treated me fabulous and have put up with all my questions.... take the rest of the day off!!!
Look, I'm an old dude (58) I have been in countless situations on both ends. Are there times you satisfy the customer and then pray they never call back?? Hell yes. But from where I am sitting Lainie's service to me, the access to your website and parts makes this long distance order go smoothly. Too many times you order something from across the country, open the box and go... uh oh. I do not expect this to happen with my order. Fabulous is my new fav word... you guys have treated me fabulous and it is greatly appreciated.
dear ms. moore- thank you for your response ref our order. please pardon my oops !!! no sooner did i forward the initial email to you
ref shipment status, and gee whiz ! guess who showed up ? saint clairville has its package. just a couple of things as a closer:
- we were extremely fortunate to fine you on the interent
- your customer support and follow up were just the best
- the product selected ( although a personal choice ) was exactly what we need
- stairwarehouse delivered exactly what was ordered and exceeded expectations
the quality of the product and craftsmanship were nothing short of excellant;
you may if you choose, use our comments as testimony to a great vendor with a great product and customer support as well.
LONG BEACH, CA
Here's a pick of your product turning my pickled oak 80's staircase into a masterpiece.
Just wanted to say thanks to your website and staff service for all the help. My stair renovation project turned out great (see attached before & after shots) and your product was as advertised with quick delivery.
Thanks again—I’ll continue to recommend to friends!
I just wanted to send you some pictures of my completed project. I love them!
I ordered 6 Carved Pineapple Finials (#414), which I plan to use at the ends of curtain rods. When I opened the box, I discovered that they are even more beautiful than they appeared online. I can't wait to put them in place and make new curtains for my living room windows.
Thanks for sending them so promptly. I shall recommend your company to my friends.
You're the best Stephanie. I don't know if you're the boss or not, but it not, they should take notice of your fine service.
Thank you very much. It is nice dealing with a company who obviously takes customer service seriously. I appreciate the update. Thank you again and have a wonderful week.
I have competed a project in my home that involved creating a new staircase. I ordered my materials from Stairwarehouse. I found your selection of newel posts and iron balusters offered the most diverse styles to chose from. Your "stair builder" was a great help when I was designing my stair case and the photo gallery was quite interesting. I am so happy with the finished project that I wanted to share pictures with you and say thank you for such a wonderful website!
A Happy Customer,
After a month of renovations, I finally took the plastic sleeves off the new balusters today! They turned out beautifully-thanks for holding my hand through the project!
I had a couple of other companies bid the job, but the material they showed me was not nearly as nice as what I purchased from you. I did have to hire my own carpenter to redo the banisters and my own painter to stain, but am really pleased with the finished product.
Thanks again-it was a pleasure dealing with you!
Missouri City, TX
I just wanted to say that your products are beautiful, shipping was quick, and customer service was wonderful! Will buy from you again. Thanks.
The ballusters were received on Friday, and installed yesterday -- they are 'out of this world gorgeous!
They just arrived and are absolutely beautiful! Thanks!!!
A very blessed Christmas to you and the gang at Stair Warehouse.
Thanks Shannon - We received the newels yesterday. Great stuff at a great price.
Here's before and after photos of our projects. All went well and we love the wrought iron balusters. Thank You!
Kansas City, MO
The newel posts arrived yesterday and are BEAUTIFUL. Please tell the craftsman/woman who made them how much we will appreciate having such pretty wood in our home.
I spoke with Shannon this morning and she is taking care of everything. I just wanted to say that your customer service is fabulous! Shannon was very very helpful and provided me with wonderful service. I will definitely recommend you all to everyone to you.
Thank you so much for everything,
Got everything - thanks for taking care of this for me. Everything is top notch - the newel posts and balusters are gorgeous.
Triad Property Group, LLC
Dear Ms. Moore,
I wanted to thank you for your assistance in getting our home project done. I just finished the stairs and they look terrific! I don't know why we waited so long! I appreciate your great customer service and I will be recommending Stair Warehouse to my neighbors!
Here are the pictures I promised you from our baluster job. It went smoothly with no hitches at all. The product was outstanding and I am really happy that I bought the epoxy from you, it made the installation easy. We didn't even have to do any repainting or refinishing of any kind. The bottom caps completely covered the paint voids from the wooden balusters we removed. You have a happy customer that will come back!
Hi Shawn, I received my order and everything looks great. My wife and I are very pleased. Thanks for the great service!
Shannon, Thank you for your extra-ordinary customer service. We received the correct pieces today. Our project is back on rails. Look forward to future shopping.
Desiree, Thanks for your rapt attention to this order. I couldn't have asked for a more vibrant response level, and it was important! I got involved Thurs. afternoon, but finalized over the phone w/ Shawn. Have a good weekend.
We LOVE our staircase and so does everyone who comes in our house or drives by outside when the lights are on inside. We are SO HAPPY we picked your product. It REALLY gives a classic, elegant look to our living space!!!
Thanks Shannon for taking my order and sending it in a timely manner. After wasting much time and about 600 dollars ordering from two different companies, and still not having any recourse on retuning the non-scrolls they sent me, it is a real surprise and pleasure to deal with an honest company. :-)
You guys have a phenominal website. I looked all over and found many vendors. By far you had the best selection and the best interface and information on your website. I have referred your site to my contractor. Kudos.
Thank you, Shannon, very much. Just wanted to write you a quick e-mail to say how happy we are with the balusters we ordered from you. They arrived very quickly with no damage whatsoever. Packaging was outstanding. I attached a couple of pictures of our stairs with the new balusters. You might hear soon from my friend from West Virginia. She wants to replace her white wooden balusters as well.
Well, finally everything is done. Attached are a few pictures. I sent some before pictures in case you didn't save the ones I sent you. This way you can see the dramatic difference. I love, love, love everything!
Please pass along to Desiree my sincere appreciation for her outstanding customer support. Without Desiree's persistent commitment to getting my order just right, my stair project could not have been successfully completed. Her timely and insightful suggestions during this whole process were invaluable. You are fortunate to have such a dedicated professional on your staff. My thanks and best wishes to Desiree.
Thank you for the high quality product, great packaging and great service. Everyone that's now seen our new stairs is interested in doing the same, so expect a few more orders coming your way from Georgia!
Thank you so very much! You all have been super to deal with and the products you sell are well made. We will definitely be recommending you to our friends and neighbors! Thank you again.
I had been looking at local stores and online for months until I found the large selection of product that your online company is offering. I was not only provided with the parts and wood type I was looking for but also with outstanding technical advises. In the meantime, I have completed the project and I am very proud of the outcome. For your review, I have included a picture that present the result of my project. Thanks again for your support.
I want to thank you for the very fast shipment of my Beech wood stair parts. I received the order on Wednesday, August 25. John, at you office, was very accommodating and told me that they would be shipping from Ohio on Monday, August 23 and I would receive them in couple days. I was very impressed with the quick turn-around. I was also pleased to see that infamous sticker "Made in America".
Thank you for all your help with my staircase. I have never done this before and with your advice it was fairly easy. It is a dramatic difference from the old wooden posts and we are very happy.
Thank you very much for helping with the order. Three other internet vendors did not even returned my emails!!! So the speaks highly of your customer service. Regards.
Thanks Shawn! It's been great doing business with someone who has quality products and top notch customer service.
Just want to say I was extremely pleased with the quality of the material I purchased and would definitely use your services again should the need arise or recommend you to family and friends. Thanks again.
Hey - I just wanted to drop you a note with a few pictures of our new upgraded stairs with you beautiful balusters. We used the Old World Copper and it turned out fantastic. It only took me one day to do the 80 balusters that included removal of the old wooden ones, cutting the new ones and the installation...Not bad for a first timer!!
You all were a great help and thanks again.
T Wayne & Debra Grimes
We received our stair parts yesterday evening and are thrilled with the quality. Everything looks great...
Attached are some pictures of our finished staircase project. Thank you so much for all your help. We are extremely happy with the way it turned out and receive so many compliments on it!
Ryan & Ann Carpenter
The posts and railings arrived as scheduled. I am extremely pleased with your product and services. The quality or the wood is outstanding. I will forward images of the finished project upon completion. Thank you very much for all of your help.
"Just got the shipment of balusters. They look great. Could not have gotten it any closer to matching the fixtures. They were packed perfectly so there would not be any potential for damage. I appreciate your help with the order..."
I would like to thank you and your staff for your excellent customer service. You and John did a great job of walking me through what I need for my project as I am the builder/homeowner and am attempting this for the first time.
I have yet to put my stairs and banister together, and may yet consult a professional for "some" assistance, but I feel confident that I have all the materials that I need to begin the project myself.
All of the materials appear to be top notch and I am looking forward to beginning my journey. I will email you again with pictures once complete."
Thank you so much for doing a great job on our iron balusters. The color you matched is perfect. We are very pleased!!
Just received my 2 posts i ordered from you. got to say they're beautiful. just what i wanted. i will highly recommend your products to anyone who is interested in stair parts. again thank you for the really nice red oak newel posts.
I have received the iron balusters... The balusters are amazing. Excellent quality and craftsmanship. I am extremely pleased with the product.
Thank you for your help througout this process and your prompt service. I will definitely recommend your company to others!
Very good quality; very nice appearance. Thanks for your help,
I received my stair treads last week - they are beautiful! I found your products very well priced, very high quality and the fulfillment/shipping process was much quicker than expected. You will be hearing from my friend, Jerry... I was showing off the boards and he fell in love with them.
Being a finish carpenter by trade, I finally was able to apply my skills to my own house. Buying items over the internet is something new to me and quite frankly, I was very hesitant. Your website, order forms, pictures, detailed drawings etc. were such that I deal with on a daily basis, so I went ahead and placed an order for new handrails, newel post and fittings.
Firstly, I was impressed by the packaging of the stair parts. Upon opening the boxes I couldn't have been more impressed with the quality of workmanship of your product. You all did a top notch job! You met and exceeded all of my expectations.
I look forward to purchasing more products from you in the future. Any request for referrals from me will certainly be sent your way.
Thank you again for a job well done.
Shawn, I just wanted to thank you for your help in building my stairs. The quality was excellent, shipping was timely, prices were great and you assistance through the entire process was invaluable. Now my neighbors are wanting me to do their stairs.
Montie L. Carr
I just received the stairs today, I do appreciate any help that you had in getting them to me as fast you did. I also wanted to let you know that I AM impressed with the treads and risers. They are beautiful. Thank you for everything and look forward to getting them installed.
sir - sincere appreciation for everything, started to finish balusters last nite, beautiful product. thanks again - a great transaction
...Thank you so much for all of your help and assistance. If we ever need any stair parts in the future we will be sure to contact you. We will also gladly recommend you to all of our friends.
The quality of the products I ordered exceded my expectations. More importantly the speed and expertise of the service I received was refreshing, I will surely recommend your company to family, friends and co workers.
Shawn Capell gave me quick communication and the product was shipped quickly. The Maple stair caps look great and the price was excellent. I'll definitely recommend Stair Warehouse and will also be back. Thanks.
Eric & I wanted to thank you for all of your expertise and assistance with the ordering and installation of our beautiful new balusters! It was a true pleasure to work with you & your company! The installation was completed fairly easily. We also wanted to thank you, Depree, Jake, Dana & Jennifer for the thoughtful Anniversary gift! It came as quite a surprise, and actually I have already used it. Our lower 7 stairs, with the angled tops were not at the proper angle, so I caulked and have painted the caulk to achieve an undetectable effect. Truly a perfect gift!
Blessings to all you...
Eric & Karin
I just wanted to tell both of you guys Thanks a bunch for your help on getting all the parts for my staircase.I really appreciate both of you taken the time out to discuss what I needed to complete my job.
San Jose, CA
You guys are awesome and great to work with! I changed my order 3 times before I got it right and John was extremely accommodating. I received my order as expected and everything is correct and looks great. You even gave me extra lengths on the redoak handrails. Thank you very much. I'm an owner-builder who did 100% purchases and the work with the help of great friends. I purchased HVAC from Fl., porch flooring from GA, Electrical, etc on the internet. I have to say you guys are the best to work with. I hope business is doing well.
Long Beach, CA
We wasted about a week calling around many of the local staircase companies with zero progress and time running out on the decision on how to finish the floor edges for the open landing. Then a search on the web, led us to stairwarehouse.com - what a find! You can simply order online, someone actually answers the telephone to answer questions, and both Shawn and John are extremely helpful resources for your project and the order.
Delivery was quicker than anticipated, days rather than weeks…We are now the proud owners of a curved oak staircase with wrought iron balusters – it’s simply amazing what you can buy on the Internet. Thank you stairwarehouse.com for a great customer experience. We highly recommend you to all.
Kevin & Dawn
Thank you very much for your supporting of my project order from your company and quick responded. Thanks again.
"We ordered a sampling of a Newel, a balaster, and several false treads as we were considering changeing out our stairway at our home. We recieved a helpful call the next day to confirm and clarify the order and I recieved the order in about a week.
The quality was excellent and the price was very competitive.
We are now planning to buy the complete package to redo our Staircase with Starewarehouse as our source."
Castle Rock, CO
"We just received our order and everything looks great. This is exactly the type of newal post and balusters we were looking for and unable to find in our area. We will be sure to pass your name and web site around. Once again THANK YOU, all your help was very much appreciated."
Bay City, MI
"I just received my raised panel boxed newel posts today and they are all I could expect plus more! Please relay this message to your craftsmen as they are of top notch quality. The 15 minutes that I spent to locate your site on the Internet paid off dearly for my home project. I was faced with 4 week delivery times from one of your prominent competitors and you delivered my complete order in 4 business days. I also have to compliment your personal attention to my needs as I was able to contact a knowledgeable tradesman such as yourself and complete my order.
My wife and I can sleep softly as our 2 year old son is able to sleep in his upstairs bedroom with our new railings installed! Not only did Stair Warehouse save us time and money, you may have also prevented a serious accident! Thank you again for all of your help and I will always recommend your service to others! "
"I just wanted to send you a note to let you know how pleased I am with the Oak Fluted Box Newel Post I purchased from your website. Purchasing building products via the Internet is always nerve racking because you never really know what you'll get. Pictures don't always match the product. I was originally leery about the quality of the post because of the low price and also of damage during shipping.
The post is beautiful. No flaws, checks or discolorations. It arrived undamaged, securely wrapped and boxed. I will not hesitate to purchase my stair products from your website in the future."
Scott Bartlett Construction
Lake Villa, IL
"As a retail consumer, I was looking for affordable Box Newel posts for my home. I found your company doing a simple Google search. Your site was intuitive, I could click on the post and get specs. You had all the different woods listed with their prices. Of course the concern was I wouldn't get what I ordered. The posts arrived in about 4 days. I pulled them out on the weekend and both were in great condition. No dents in the wood, no mis-aligned pieces, very good quality. I was able to mount and paint 2 great looking posts in one weekend. Stairwarehouse.com exceeded my expectations in quality and delivery, and I would definitely use your company again."
"I was thrilled with your company. I found you on the internet after I had ordered newel posts from my local lumber shop. To make a long story short, I ordered them in January, they arrived in May, and although they were beautiful mahogany newel posts, they were unusable. In recreating a historically accurate post they had failed to provide an area to tie in the handrail. Your company had visual information on the internet that was invaluable, you returned my phone calls and e-mails, and in less than a week I had the newel posts I needed. Amazing and wonderful. The combination of internet access and customer support made my experience a great success. Thank you."
"You/Your company were EXACTLY what I was looking for in an Internet stair supply company. Your response time was excellent, your prices were great, your selection was better than others and your e-mails were prompt and helpful."
"Thank you SO much!!!...You are running a great company with awesome products. My husband is a builder. We will buy again."
Everything arrived perfect! Thanks for the great service."
Thanks for your attention and patience. My wife and I got the project done and WOW!!! We were short on epoxy for the lower level so had to improvise. It was great working with you, the warehouse folks are awesome! I have nothing but good things to say!!!
I know you don't expect replies to these tracking messages, but I just wanted to say that the order arrived, and the ballusters were *perfect* matches for what we needed in our 60 year old townhouse. We had postponed this job for over a year. Now the staircase is transformed!
Thanks to you and your colleagues for being there!
Donna Hughes (another happy customer, no doubt)
We just received the iron ballusters yesterday. They are really nice. We got the birdcage double twist and also the double twist without the birdcage. We are going to have them put in a greatroom in our new house. Your product is amazing and the prices are extremely competitive.
Thanks a lot John for helping me with this and answering all my questions. Here is our stainless steel and wood stairs
of it all done. I changed it a bit going down the stairs because the spacing didn’t allow for all six of them. Anyway thanks again.
WOW! What fast service. I received my samples quickly. Thank you for the impeccable service.
Thanks much for the extra pieces of molding. We were on an extended vacation in Florida when they were delivered, which explains why it took so long for me to send pictures along. I have to say that the pictures don't do justice to our staircase. Maybe it is the photographer? What doesn't come out in the pictures is how much we like the way they came out. Being a bit of a novice when I started the stair rehab I especially appreciate the help the folks at Stairwarehouse provided in helping me put my order together. If I ever take on another remodeling job where we want to upgrade our stairs we'll certainly look to Stairwarehouse for the quality wood products. Thanks much.
I wanted to update you since we have installed the iron twist and iron scroll balusters from you at the beginning of April...They look AWESOME!!!! Everyone absolutely LOVES the look the iron gave our staircase. It certainly is beautiful. It is like the centerpiece of my house…
I received my shipment today and everything was excellent, quite happy with your product.
Thank you so much Shannon! You were a complete pleasure to work with.
Thank you so much for the discounts..that means so much. I will pass your
name on to my friends!
Your customer service has been outstanding!
I deal with so many customer service representatives who, I think, go out of the way to be un-helpful!! Lol. You were knowledgeable and polite on the phone, and your follow up was very helpful. So, again, thank you.
We received the order today and everything looks great.
We love your balusters! They are
beautiful and easy to install. Customer service was great!
I really appreciate you on this. It's not always you get
this kind of customer service from other's, so it's always a pleasure to deal with some one like you!
Thank you again!
The stairs really came out great thanks. I attached a couple of photos of the project. I also want to add that my Dad is a contractor and did a great job with your excellent product. The quality is superior and the stainless handrail is the center piece of our home!
Thank you again!
Here are some photos of our new railings and they look beautiful.
.What a difference!
Thanks again for your help, guidance, and quick service.