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Just a shout out to Stairwarehouse… I called them with a question on a broken stair baluster. John told me that matching the baluster wasn’t likely but he then spent quite a few minutes with me on the phone going through how I might repair the break. He also made a good suggestion on how I might perhaps find a match here locally. The time John took earned Stairwarehouse $0. But it did earn them both thumbs up for great customer service!
David in Oakland, California.
Thank you, thank you, thank you. I never expected such good service! Rec'd my order in less than a week and am most pleased with the quality of the stair brackets! You all rock ! My brackets were # 7029 in Poplar. The wood is clear and smooth and ready to be installed and painted. Can't wait to see them installed. They will make all the difference in appearance. I'll send you a picture when I am finished with the project. Again, many thanks. - Byron
Hi Shannon: I just wanted to thank you for taking care of getting the stair parts to me in a timely manner. I received all the parts in good order and the quality of the materials was great! This project is at my cabin up in Mt. Shasta, CA. This is my first ever stair installation and I'm pretty proud of it. I still have to plug the holes for the recessed screws and apply another coat of tung oil which I will do in the next week or so. I had to rip the 2-3/4" oak handrail down to 2" to meet the local building code but it came out just fine. The guard-rails were left at factory width. I have attached a few pics of my work. I hope that you enjoy them. Anyhow, thanks again for the great service from Stairwarehouse! Thom Mt. Shasta, CA.
Hi - I just wanted to write to let you know I received the stair parts, and the newel is beautiful. Its exactly what we were looking for and the craftsmanship is excellent. I will definitely be referring you to any of my friends who need anything related to stairs. Thank you and Happy Holidays. rgds, Reed
I would like to say that my nickel ballisters I ordered from you in July are absolutely beautiful, as are the shoes, too. Color and quality are great! My flooring contractor does tons of jobs in Chicago land area and said he never saw quality like he did with ballisters I ordered from Stairwarehouse. I’m giving him your name so he can order for future customers of his…………….seems like nickel is unavailable in Chicago land area for iron ballisters…………BUT I’M HAPPY TO SAY I HAVE THEM………….AND AM THRILLED!!! Sophie, Chicago
The products and service from the Stair Warehouse are terrific. Every question and request was conducted in a friendly, prompt, and professional manner.
Thank you and the entire staff at the Stair Warehouse. Respectfully, Dan W
Marilyn, All my products have arrived. Excellent quality. Many thanks to you, Shawn, and all involved. Dan
just wanted to let you know and you can pass it on to your higher ups that there were many choices to use different companies, but I decided to go with yours just because of your excellent, timely, patient and courteous costumer service. Syed.
As I write this a team of carpenters is installing the material which you sent me. Perhaps you could pass on to whom it may gratify the comments that Stairwarehouse sent us the very best wood machined with superlative quality. They said that they normally like to select material from the warehouse themselves, but could not do so because of this unusual requirement. Even so, the wood which came was as good as the best which they would have selected for themselves.
Thank you! Peter
Stephanie, I wanted to thank you for the excellent service you provided, as well to those who got this order shipped promptly. The Newells arrived Wednesday and I was very pleased with everything. Thanks again, I will highly recommend your company to anyone ordering stair parts.
Alrighty Lainie – here it is – finished (except for urethane but that doesn’t show in the pic I hope). We couldn’t be happier with how it turned out! Thanks so very very much for all your help on this project!
I am sorry it has taken me so long to take the time to let you know what a good experience we had with the company and the products. Your customer service was so excellent. I believe it was Lanie that was so helpful and kept me informed when our order was shipping out.
Thank you again!
Kim McKinney Texas
This is the completed project. This was my first ever attempt at wrought iron. Pretty easy. Thank you all for the timely shipping and help. Billy Howland - DIY'er Brentwood, TN
Thank you Lainie, it has been a pleasure working with you and Shannon. I realize I had many questions, and you always handled them quickly and professionally, even though I may have made a pest of myself. Customer service is #1 in my book (I actually sell customer care software to large, industrial call centers worldwide) and you and Shannon really provided a great experience.
Thank you for all your help. I wanted to forward pictures of the finished staircase. I included a before picture so you could see what was there prior.
Brian Folsom CA
hi ..these are sum pics of my finished stairs using your products...
this house is in south America (Guyana) and all the packing and shipping was perfect..not even a scratch...thanks ..
I just wanted to share with you and your co-worker our before and after pictures. I know our order was challenging, and we really appreciate your service. We are very pleased with the result and have referred several neighbors to you!
Shauna Keller, TX
Ok,I don't know how to say this so I'll just say it... Dude or dudette ( Lainie is a cool name but I don't know how to address you), you are the best in customer service. The picture you sent will allow me to show the lovely Mrs. Deacon what we are trying to do. Personally, I think I'm stayin with the side mounted bars. I'll look on your website to check the pivot and wall flange and then after I do my mock up this weekend we are going to pull the trigger on this deal. Having the option of attaching to the "back" of the newel is also some thing I want to run my the little Mrs.
You have treated me fabulous and have put up with all my questions.... take the rest of the day off!!!
Look, I'm an old dude (58) I have been in countless situations on both ends. Are there times you satisfy the customer and then pray they never call back?? Hell yes. But from where I am sitting Lainie's service to me, the access to your website and parts makes this long distance order go smoothly. Too many times you order something from across the country, open the box and go... uh oh. I do not expect this to happen with my order. Fabulous is my new fav word... you guys have treated me fabulous and it is greatly appreciated.
Here's a pick of your product turning my pickled oak 80's staircase into a masterpiece.
John, Austin, TX
Just wanted to say thanks to your website and staff service for all the help. My stair renovation project turned out great (see attached before & after shots)and your product was as advertised with quick delivery.
Thanks again—I’ll continue to recommend to friends!
I just wanted to send you some pictures of my completed project. I love them!
Sal Westlake, Ohio
YOU’RE THE BEST STEPHANIE. I DON'T KNOW IF YOU’RE THE BOSS OR NOT, BUT IF NOT, THEY SHOULD TAKE NOTICE OF YOUR FINE SERVICE.
I just wanted to say that your products are beautiful, shipping was quick, and customer service was wonderful! Will buy from you again. Thanks.
The ballusters were received on Friday, and installed yesterday -- they are 'out of this world gorgeous!
Thanks Shannon - We received the newels yesterday. Great stuff at a great price.
Here's before and after photos of our projects. All went well and we love the wrought iron balusters. Thank You!
Kansas City, MO
Got everything - thanks for taking care of this for me. Everything is top notch - the newel posts and balusters are gorgeous.
Triad Property Group, LLC
Hi Shawn, I received my order and everything looks great. My wife and I are very pleased. Thanks for the great service!
Thanks Shawn! It's been great doing business with someone who has quality products and top notch customer service.
We received our stair parts yesterday evening and are thrilled with the quality. Everything looks great...
Thank you so much for doing a great job on our iron balusters. The color you matched is perfect. We are very pleased!!
I have received the iron balusters... The balusters are amazing. Excellent quality and craftsmanship. I am extremely pleased with the product.
Thank you for your help througout this process and your prompt service. I will definitely recommend your company to others!
Take Care, Sue C.
Very good quality; very nice appearance. Thanks for your help,
sir - sincere appreciation for everything, started to finish balusters last nite, beautiful product. thanks again - a great transaction
Thank you very much for your supporting of my project order from your company and quick responded. Thanks again.
"Thank you SO much!!!...You are running a great company with awesome products. My husband is a builder. We will buy again."
Everything arrived perfect! Thanks for the great service."
WOW! What fast service. I received my samples quickly. Thank you for the impeccable service.
I just wanted to thank you for helping me with my railing system. The project turned out beautiful! I hope to send you some referral business from out here in Denver!
Thank you again for all your help! GO BRONCOS!
Wood Baluster Removal: If the staircase currently has wood balusters, remove the wood balusters by cutting them in the middle and removing the top and bottom sections of the baluster.
TIP: Wood Baluster Removal - Wood balusters may be attached to the handrail and floor in a number of ways. Some balusters are simply toe nailed into place. Others are installed into a hole in the handrail and may have a wood dowel in the base which goes into the tread or floor. If the bottom portion of the wood baluster does not want to come up, try rotating It counter-clockwise because some balusters are Installed into the floor or tread with a doubleended baluster screw. In older homes, wood balusters can actually be dovetailed into the treads. If you encounter a dovetailed baluster, you will either have to cut the wood baluster flush with the tread or remove the mitered end of the tread and knock the baluster out from the side.
Drill Installation Holes: If you are installing the metal balusters in the same location as the old wood balusters, you need to check the size and depth of the existing holes. Metal balusters that are 1/2 inch square will require that you drill at least a 3/4" hole in the floor and handrail surface. The 9/16" square balusters will require that you drill a 7/8" hole. The hole in the handrail will need to be at least 1-1/2" up into the bottom of the handrail. Drill the bottom hole to a depth of approximately 5/8" to 3/4". Many of the powder coated metal balusters have the top of the baluster turned round which will may allow you to use a smaller diameter drill bit for the top hole. The turned top' tip also allows the baluster to be installed without a metal baluster shoe underneath the handrail. It is a good idea to drill and test fit one metal baluster before drilling all of the holes.
TIP: Changing Baluster Spacing' Safety concerns, local code requirements or aesthetics may require you to change the baluster spacing from the original wood baluster layout. Please note that the 2006 International Residential Code requires that stairways have ralls that do not allow the passage of a sphere 4 inches in diameter or greater between the balusters. Please consult your local code requirements to determine what is necessary in your situation. If you must install metal balusters in a different location from the original wood balusters, it may be necessary to plug any existing holes in the handrail, floor and/or treads. It is possible in some situations to plug the holes with wood tapered face plugs and then sand them flush with the existing surface. Plugging the existing holes may require that you refinish the wood surfaces.
TIP: Square Hole Method: Metal balusters can be installed without using metal shoes. This requires that the hole In the floor be square and snug to the baluster to avoid visible gaps between the square baluster and the hole. You will only need to drill 1/2" or 9/16" holes, depending on which size baluster you are using. Square up the sides of the holes with a chisel after drilling.
Cut The Metal Balusters: Measure the distance between the bottom of the handrail and the floor/tread surface. Cut the balusters 1-3/8" to 1-1/2" longer than the measured distance. Most balusters have the ornamentation closer to the top of the baluster. This should allow for all of the cutting to be done on the bottom of the baluster and thereby preserve the round tip on the top of the baluster. You can use several different methods for cutting the metal balusters. A metal chop saw with an abrasive blade or a metal cutting band saw can be used. These are available for rent from many local rental centers and the metal chop saws are readily available for purchase from home building hardware centers. A jig-saw or a grinder with a metal cutting blade can also be used. You should measure each location where a baluster should go and cut the specific baluster to size for that location.
Test Fit One Baluster: Slide a cut baluster up into the hole in the handrail until you can bring the bottom of the baluster in-line with the hole in the floor/tread. Seat the baluster into the hole and determine that there is adequate baluster length still extended into the bottom of the handrail. Adjust the diameter and depth of holes if necessary.
Install Metal Balusters: Slide the metal shoes on the baluster and tape the shoe up so that it is not in the way during installation. Please note that the standard shoes and pitch shoes do not add stability to the metal baluster installation – the shoes are for cosmetic purposes and cover the gaps between the square baluster and the round holes. Apply epoxy from Stairwarehouse to install the metal balusters. The epoxy is 100% solid and does not shrink upon curing. The epoxy cartridges come with a special tip that contains baffles that mix both parts of epoxy as it is dispensing which allows the user to place the "mixed" epoxy directly into the holes without any mess. Also available on is our epoxy gun to help you to apply your epoxy to your work area.