Dear Steve Capell,

Please pass along to Desiree my sincere appreciation for her outstanding customer support. Without Desiree's persistent commitment to getting my order just right, my stair project could not have been successfully completed. Her timely and insightful suggestions during this whole process were invaluable. You are fortunate to have such a dedicated professional on your staff. My thanks and best wishes to Desiree.

Sincerely,
James Weatherson

Thank you for the high quality product, great packaging and great service. Everyone that's now seen our new stairs is interested in doing the same, so expect a few more orders coming your way from Georgia!

Thanks,
Rina

Thank you so very much! You all have been super to deal with and the products you sell are well made. We will definitely be recommending you to our friends and neighbors! Thank you again.

Regards,
Tracey
Huntersville, NC

Shawn,

I had been looking at local stores and online for months until I found the large selection of product that your online company is offering. I was not only provided with the parts and wood type I was looking for but also with outstanding technical advises. In the meantime, I have completed the project and I am very proud of the outcome. For your review, I have included a picture that present the result of my project.
Thanks again for your support.

Sylvain

Shawn,

I want to thank you for the very fast shipment of my Beech wood stair parts. I received the order on Wednesday, August 25. John, at you office, was very accommodating and told me that they would be shipping from Ohio on Monday, August 23 and I would receive them in couple days. I was very impressed with the quick turn-around. I was also pleased to that infamous sticker "Made in America"..

Thanks again,
Pete
Windsor Locks, Connecticut

Shawn -

Thank you for all your help with my staircase. I have never done this before and with your advice it was fairly easy. It is a dramatic difference from the old wooden posts and we are very happy.

Frank
Lutherville, MD

Thank you very much for helping with the order. Three other internet vendors did not even returned my emails!!! So the speaks highly of your customer service. Regards.

Michael

Thanks Shawn! It's been great doing business with someone who has quality products and top notch customer service.

Mary

Just want to say I was extremely pleased with the quality of the material I purchased and would definitely use your services again should the need arise or recommend you to family and friends. Thanks again.

Rich Kesicki

Hey - I just wanted to drop you a note with a few pictures of our new upgraded stairs with you beautiful balusters. We used the Old World Copper and it turned out fantastic. It only took me one day to do the 80 balusters that included removal of the old wooden ones, cutting the new ones and the installation...Not bad for a first timer!!

You all were a great help and thanks again.

T Wayne & Debra Grimes
Cary, NC

Hi Shawn,

We received our stair parts yesterday evening and are thrilled with the quality. Everything looks great...

Mary

Shawn,

Attached are some pictures of our finished staircase project. Thank you so much for all your help. We are extremely happy with the way it turned out and receive so many compliments on it!

Ryan & Ann Carpenter

The posts and railings arrived as scheduled. I am extremely pleased with your product and services. The quality or the wood is outstanding. I will forward images of the finished project upon completion. Thank you very much for all of your help.

Sean

Shawn,

"Just got the shipment of balusters. They look great. Could not have gotten it any closer to matching the fixtures. They were packed perfectly so there would not be any potential for damage. I appreciate your help with the order..."

Thanks again,
Russ
Lawrenceville, GA

"Mr. Capell,

I would like to thank you and your staff for your excellent customer service. You and John did a great job of walking me through what I need for my project as I am the builder/homeowner and am attempting this for the first time.

I have yet to put my stairs and banister together, and may yet consult a professional for "some" assistance, but I feel confident that I have all the materials that I need to begin the project myself.

All of the materials appear to be top notch and I am looking forward to beginning my journey. I will email you again with pictures once complete."

Respectfully,
Craig
craigrfox@hotmail.com
Charlotte, NC

Thank you so much for doing a great job on our iron balusters. The color you matched is perfect. We are very pleased!!

Veronica

Shawn -
I appreciate the quick service on the special order newels you made for me. The quality was great and I'm very happy with them.

Thanks,
Joe Coons
Joe Coons Construction Co.

"Sincere appreciation for everything",

"Everything arrived perfect! Thanks for the great service.",

"You are running a great company with awesome products.",

"The quality of the products I ordered exceded my expectations.",

"Very good quality; very nice appearance.",

"I was impressed by the packaging of the stair parts.",

"Thank you so much for all of your help and assistance."

just recieved my 2 posts i ordered from you. got to say theyre beautiful. just what i wanted. i will highly recommend your products to anyone who is interested in stair parts. again thank you for the really nice red oak newel posts.

douglas allen
witherbee,n.y.

I have received the iron balusters... The balusters are amazing. Excellent quality and craftmanship. I am extremely pleased with the product.

Marc

Thank you for your help througout this process and your prompt service. I will definitely recommend your company to others!

Take Care,
Sue C.

Very good quality; very nice appearance.

Thanks for your help,

Bob
Tampa, Florida

I received my stair treads last week - they are beautiful! I found your products very well priced, very high quality and the fulfillment/shipping process was much quicker than expected. You will be hearing from my friend, Jerry... I was showing off the boards and he fell in love with them.

Dave

Being a finish carpenter by trade, I finally was able to apply my skills to my own house. Buying items over the internet is something new to me and quite frankly, I was very hesitant. Your website, order forms, pictures, detailed drawings etc. were such that I deal with on a daily basis, so I went ahead and placed an order for new handrails, newel post and fittings.

Firstly, I was impressed by the packaging of the stair parts. Upon opening the boxes I couldn't have been more impressed with the quality of workmanship of your product. You all did a top notch job! You met and exceeded all of my expectations.

I look forward to purchasing more products from you in the future. Any request for referals from me will certainly be sent your way.

Thank you again for a job well done.

Gary Duncan
Parker, Colorado

Shawn, I just wanted to thank you for your help in building my stairs. The quality was excellent, shipping was timely, prices were great and you assistance through the entire process was invaluable. Now my neighbors are wanting me to do their stairs.

Thanks,
Montie L. Carr

I just received the stairs today, I do appreciate any help that you had in getting them to me as fast you did. I also wanted to let you know that I AM impressed with the treads and risers. They are beautiful. Thank you for everything and look forward to getting them installed.

Cindy
Charlotte, NC

sir - sincere appreciation for everything, started to finish balusters last nite, beautiful product. thanks again - a great transaction

al abraham
hollidaysburg, pa

...Thank you so much for all of your help and assistance. If we ever need any stair parts in the future we will be sure to contact you. We will also gladly recommend you to all of our friends.

RaShell Burke
Warsaw, Missouri

The quality of the products I ordered exceded my expectations. More importantly the speed and expertise of the service I received was refreshing, I will surely recommend your company to family, friends and co workers.

Frank Gradler

Shawn Capell gave me quick communication and the product was shipped quickly. The Maple stair caps look great and the price was excellent. I'll definitely recommend Stair Warehouse and will also be back. Thanks.

Mark Gerstle
Louisville, Ky

I just wanted to tell both of you guys Thanks a bunch for your help on getting all the parts for my staircase.I really appreciate both of you taken the time out to discuss what I needed to complete my job.

Johnny Ngo
San Jose, CA

You guys are awesome and great to work with! I changed my order 3 times before I got it right and John was extremely accommodating. I received my order as expected and everything is correct and looks great. You even gave me extra lengths on the redoak handrails. Thank you very much. I'm an owner-builder who did 100% purchases and the work with the help of great friends. I purchased HVAC from Fl., porch flooring from GA, Electrical, etc on the internet. I have to say you guys are the best to work with. I hope business is doing well.

Ray Mamaradlo
Long Beach, CA

We wasted about a week calling around many of the local staircase companies with zero progress and time running out on the decision on how to finish the floor edges for the open landing. Then a search on the web, led us to stairwarehouse.com - what a find! You can simply order online, someone actually answers the telephone to answer questions, and both Shawn and John are extremely helpful resources for your project and the order.

Delivery was quicker than anticipated, days rather than weeks�We are now the proud owners of a curved oak staircase with wrought iron balusters � it�s simply amazing what you can buy on the Internet. Thank you stairwarehouse.com for a great customer experience. We highly recommend you to all.

Kevin & Dawn
Tampa, FL

Thank you very much for your supporting of my project order from your company and quick responded. Thanks again.

Paul
Seattle, WA

"We ordered a sampling of a Newel, a balaster, and several false treads as we were considering changeing out our stairway at our home. We recieved a helpful call the next day to confirm and clarify the order and I recieved the order in about a week.

The quality was excellent and the price was very competitive.

We are now planning to buy the complete package to redo our Staircase with Starewarehouse as our source."

Michael Wilson
Castle Rock, CO

"We just received our order and everything looks great. This is exactly the type of newal post and balusters we were looking for and unable to find in our area. We will be sure to pass your name and web site around. Once again THANK YOU, all your help was very much appreciated."

Pamela
Bay City, MI

"I just received my raised panel boxed newel posts today and they are all I could expect plus more! Please relay this message to your craftsmen as they are of top notch quality. The 15 minutes that I spent to locate your site on the Internet paid off dearly for my home project. I was faced with 4 week delivery times from one of your prominent competitors and you delivered my complete order in 4 business days. I also have to compliment your personal attention to my needs as I was able to contact a knowledgeable tradesman such as yourself and complete my order.

My wife and I can sleep softly as our 2 year old son is able to sleep in his upstairs bedroom with our new railings installed! Not only did Stair Warehouse save us time and money, you may have also prevented a serious accident! Thank you again for all of your help and I will always recommend your service to others! "

Al Musmanno
Metuchen, NJ

"I just wanted to send you a note to let you know how pleased I am with the Oak Fluted Box Newel Post I purchased from your website. Purchasing building products via the Internet is always nerve racking because you never really know what you'll get. Pictures don't always match the product. I was originally leery about the quality of the post because of the low price and also of damage during shipping.

The post is beautiful. No flaws, checks or discolorations. It arrived undamaged, securely wrapped and boxed. I will not hesitate to purchase my stair products from your website in the future."

Scott Bartlett
Scott Bartlett Construction
Lake Villa, IL

"As a retail consumer, I was looking for affordable Box Newel posts for my home. I found your company doing a simple Google search. Your site was intuitive, I could click on the post and get specs. You had all the different woods listed with their prices. Of course the concern was I wouldn't get what I ordered. The posts arrived in about 4 days. I pulled them out on the weekend and both were in great condition. No dents in the wood, no mis-aligned pieces, very good quality. I was able to mount and paint 2 great looking posts in one weekend. Stairwarehouse.com exceeded my expectations in quality and delivery, and I would definitely use your company again."

Mike
Providence, RI

"I was thrilled with your company. I found you on the internet after I had ordered newel posts from my local lumber shop. To make a long story short, I ordered them in January, they arrived in May, and although they were beautiful mahogany newel posts, they were unusable. In recreating a historically accurate post they had failed to provide an area to tie in the handrail. Your company had visual information on the internet that was invaluable, you returned my phone calls and e-mails, and in less than a week I had the newel posts I needed. Amazing and wonderful. The combination of internet access and customer support made my experience a great success. Thank you."

Ana
Hoboken, NJ

"You/Your company were EXACTLY what I was looking for in an Internet stair supply company. Your response time was excellent, your prices were great, your selection was better than others and your e-mails were prompt and helpful."

Dawn
Baltimore, MD

"Thank you SO much!!!...You are running a great company with awesome products. My husband is a builder. We will buy again."

Lynn

"Thanks Shawn,

Everything arrived perfect! Thanks for the great service."

Val
Anaheim, CA