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Stair Builder

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  • *We will help with Iron Baluster selections, styles and colors
  • *Stainless Steel Stair Parts, designs and installation instructions
  • *Assist with All Stair Parts Needs

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Testimonials

Just a shout out to Stairwarehouse… I called them with a question on a broken stair baluster. John told me that matching the baluster wasn’t likely but he then spent quite a few minutes with me on the phone going through how I might repair the break. He also made a good suggestion on how I might perhaps find a match here locally. The time John took earned Stairwarehouse $0. But it did earn them both thumbs up for great customer service!
David in Oakland, California.

Thank you, thank you, thank you. I never expected such good service! Rec'd my order in less than a week and am most pleased with the quality of the stair brackets! You all rock ! My brackets were # 7029 in Poplar. The wood is clear and smooth and ready to be installed and painted. Can't wait to see them installed. They will make all the difference in appearance. I'll send you a picture when I am finished with the project. Again, many thanks.
- Byron

Hi Shannon:
I just wanted to thank you for taking care of getting the stair parts to me in a timely manner. I received all the parts in good order and the quality of the materials was great! This project is at my cabin up in Mt. Shasta, CA.
This is my first ever stair installation and I'm pretty proud of it. I still have to plug the holes for the recessed screws and apply another coat of tung oil which I will do in the next week or so. I had to rip the 2-3/4" oak handrail down to 2" to meet the local building code but it came out just fine. The guard-rails were left at factory width.
I have attached a few pics of my work. I hope that you enjoy them.
Anyhow, thanks again for the great service from Stairwarehouse!
Thom
Mt. Shasta, CA.

Hi -
I just wanted to write to let you know I received the stair parts, and the newel is beautiful. Its exactly what we were looking for and the craftsmanship is excellent.
I will definitely be referring you to any of my friends who need anything related to stairs.
Thank you and Happy Holidays.
rgds,
Reed

I would like to say that my nickel ballisters I ordered from you in July are absolutely beautiful, as are the shoes, too. Color and quality are great! My flooring contractor does tons of jobs in Chicago land area and said he never saw quality like he did with ballisters I ordered from Stairwarehouse. I’m giving him your name so he can order for future customers of his…………….seems like nickel is unavailable in Chicago land area for iron ballisters…………BUT I’M HAPPY TO SAY I HAVE THEM………….AND AM THRILLED!!!
Sophie, Chicago

The products and service from the Stair Warehouse are terrific. Every question and request was conducted in a friendly, prompt, and professional manner.

Thank you and the entire staff at the Stair Warehouse.
Respectfully, Dan W

Marilyn,
All my products have arrived.
Excellent quality.
Many thanks to you, Shawn, and all involved.
Dan

just wanted to let you know and you can pass it on to your higher ups that there were many choices to use different companies, but I decided to go with yours just because of your excellent, timely, patient and courteous costumer service.
Syed.

Hello Lainie,

As I write this a team of carpenters is installing the material which you sent me. Perhaps you could pass on to whom it may gratify the comments that Stairwarehouse sent us the very best wood machined with superlative quality. They said that they normally like to select material from the warehouse themselves, but could not do so because of this unusual requirement. Even so, the wood which came was as good as the best which they would have selected for themselves.

Thank you!
Peter

Stephanie, I wanted to thank you for the excellent service you provided, as well to those who got this order shipped promptly. The Newells arrived Wednesday and I was very pleased with everything. Thanks again, I will highly recommend your company to anyone ordering stair parts.

Mike

Alrighty Lainie – here it is – finished (except for urethane but that doesn’t show in the pic I hope). We couldn’t be happier with how it turned out! Thanks so very very much for all your help on this project!

Larry

I am sorry it has taken me so long to take the time to let you know what a good experience we had with the company and the products. Your customer service was so excellent. I believe it was Lanie that was so helpful and kept me informed when our order was shipping out.

Thank you again!

Kim
McKinney Texas

This is the completed project. This was my first ever attempt at wrought iron. Pretty easy. Thank you all for the timely shipping and help.
Billy Howland - DIY'er
Brentwood, TN

Thank you Lainie, it has been a pleasure working with you and Shannon. I realize I had many questions, and you always handled them quickly and professionally, even though I may have made a pest of myself. Customer service is #1 in my book (I actually sell customer care software to large, industrial call centers worldwide) and you and Shannon really provided a great experience.

Mike

Hi Lainie,

Thank you for all your help. I wanted to forward pictures of the finished staircase. I included a before picture so you could see what was there prior.

Brian
Folsom CA

hi ..these are sum pics of my finished stairs using your products...

this house is in south America (Guyana) and all the packing and shipping was perfect..not even a scratch...thanks ..

Rishi La miramar FL

Lanie,

I just wanted to share with you and your co-worker our before and after pictures. I know our order was challenging, and we really appreciate your service. We are very pleased with the result and have referred several neighbors to you!

Shauna
Keller, TX

Ok,I don't know how to say this so I'll just say it... Dude or dudette ( Lainie is a cool name but I don't know how to address you), you are the best in customer service. The picture you sent will allow me to show the lovely Mrs. Deacon what we are trying to do. Personally, I think I'm stayin with the side mounted bars. I'll look on your website to check the pivot and wall flange and then after I do my mock up this weekend we are going to pull the trigger on this deal. Having the option of attaching to the "back" of the newel is also some thing I want to run my the little Mrs.

You have treated me fabulous and have put up with all my questions.... take the rest of the day off!!!

THANK YOU

Bill

Shawn, Look, I'm an old dude (58) I have been in countless situations on both ends. Are there times you satisfy the customer and then pray they never call back?? Hell yes. But from where I am sitting Lainie's service to me, the access to your website and parts makes this long distance order go smoothly. Too many times you order something from across the country, open the box and go... uh oh. I do not expect this to happen with my order. Fabulous is my new fav word... you guys have treated me fabulous and it is greatly appreciated.

William

Here's a pick of your product turning my pickled oak 80's staircase into a masterpiece.

John, Austin, TX

Greetings:

Just wanted to say thanks to your website and staff service for all the help. My stair renovation project turned out great (see attached before & after shots)and your product was as advertised with quick delivery.

Thanks again—I’ll continue to recommend to friends!

Best Regards,
Robert

I just wanted to send you some pictures of my completed project. I love them!

Sal
Westlake, Ohio

YOU’RE THE BEST STEPHANIE. I DON'T KNOW IF YOU’RE THE BOSS OR NOT, BUT IF NOT, THEY SHOULD TAKE NOTICE OF YOUR FINE SERVICE.

TERRY

I just wanted to say that your products are beautiful, shipping was quick, and customer service was wonderful! Will buy from you again. Thanks.

Laura
Rydal, GA

Hi Shawn:
The ballusters were received on Friday, and installed yesterday -- they are 'out of this world gorgeous!

Melissa
Durham, NC

Thanks Shannon - We received the newels yesterday. Great stuff at a great price.

Thanks again,
Matthew

Here's before and after photos of our projects. All went well and we love the wrought iron balusters. Thank You!

Dan
Kansas City, MO

Got everything - thanks for taking care of this for me. Everything is top notch - the newel posts and balusters are gorgeous.

Thank you,
Mike Smith
Triad Property Group, LLC

Hi Shawn, I received my order and everything looks great. My wife and I are very pleased. Thanks for the great service!

Kevin

Thanks Shawn! It's been great doing business with someone who has quality products and top notch customer service.

Mary

Hi Shawn,

We received our stair parts yesterday evening and are thrilled with the quality. Everything looks great...

Mary

Thank you so much for doing a great job on our iron balusters. The color you matched is perfect. We are very pleased!!

Veronica

I have received the iron balusters... The balusters are amazing. Excellent quality and craftsmanship. I am extremely pleased with the product.

Marc

Thank you for your help througout this process and your prompt service. I will definitely recommend your company to others!

Take Care,
Sue C.

Very good quality; very nice appearance. Thanks for your help,

Bob
Tampa, Florida

sir - sincere appreciation for everything, started to finish balusters last nite, beautiful product. thanks again - a great transaction

al abraham
hollidaysburg, pa

Thank you very much for your supporting of my project order from your company and quick responded. Thanks again.

Paul
Seattle, WA

"Thank you SO much!!!...You are running a great company with awesome products. My husband is a builder. We will buy again."

Lynn

"Thanks Shawn,

Everything arrived perfect! Thanks for the great service."

Val
Anaheim, CA

WOW! What fast service. I received my samples quickly. Thank you for the impeccable service.

Gayla Kolb

Dear Laine,

I just wanted to thank you for helping me with my railing system. The project turned out beautiful! I hope to send you some referral business from out here in Denver!

Thank you again for all your help! GO BRONCOS!
Joy Schaefer


Shipping/Return Policy



Shipping

Shipping charges are calculated on a per-product basis and vary according to product type and destination. We do not warehouse all of our products. Some of our products ship from our authorized vendors and they ultimately determine the method of shipment. As a general guideline, orders which weigh less than 150 lbs. and measure less than 130” dimensional will ship via UPS, DHL or FedEx.

Stair Warehouse ships all product via GROUND only to the contiguous 48 states. We can ship to a freight forwarder of your choosing (you must make arrangements).

For orders which exceed 130” dimensional or greater than 150 lbs, shipment is by Less Than Truckload (LTL) motor freight and you will be charged for this at our discounted rates. We normally ship LTL freight shipments via Conway, RL Carriers or Estes. Items that are longer than 8 feet in length will have to ship via LTL motor freight. If additional charges apply to your on-line order that you were not aware of when you placed your order, you will have the opportunity to cancel your order. Common items that may be subject to LTL freight charges are handrail and metal balusters. Handrail and stainless bar products may also be subject to oversize package charges. We do not provide lift gates for freight shipments. We recommend meeting the freight delivery truck and unloading the material by the piece from the back of the truck.

Please inspect freight shipments carefully for damage or missing items. Do not allow the freight drivers to rush you on your inspection. Please note any damage or missing items on the freight bill when you sign. On freight shipments there is often a pallet of material and a bundle of handrail. Please ensure all packages noted on the freight bill are being delivered and are in good condition with no visible signs of damage; i.e., torn shrink wrap, ripped or torn boxes, loose boxes on the pallet with nothing securing the boxes to the pallet such as strapping or shrink wrap. If you have any concerns, call us before signing the freight bill. Customers are responsible if they sign for freight deliveries as complete and there are signs of damage or obvious missing pallets, skids or bundles. Please take your time.

Please note that we do not stock many of our wood stair parts, but in fact have them manufactured subsequent to receipt of an order. Most stair parts will be manufactured according to your order and shipped within 4 to 5 days; however, their are many factors which can affect this general rule. Handrail that is not a stock item, will normally take 10 to 12 business days to ship. Metal balusters will normally ship within 3 to 4 business days.

Customer is responsible for inspecting merchandise for accuracy and notifying us immediately of any discrepancy. Any damaged, off-spec. or missing product must be reported to Stair Warehouse within 48 hours of receipt of shipment. Please do not wait until installers are present to inspect product. We do not recommend scheduling an installation before your product is received and inspected. Stair Warehouse will not be responsible for construction delays. Any missing/replacement product will be shipped via ground only.

Stair Warehouse will do it’s best to supply accurate estimated shipping dates; however, we cannot be held responsible for construction delays due to unavailability of product or delayed shipments.

Return of Damaged Products

Every item we sell is inspected before it is shipped. When you order arrives, you must inspect the boxes carefully BEFORE you sign the Bill of Lading. If you see any damage such as ripped or crushed boxes, please open the box and inspect the product and note the damage on the Bill of Lading. If you discover that the product has concealed damage after receipt, please notify us immediately after your shipment arrives for a return authorization claim number and a return address. All claims MUST be made within 48 hours of receipt of product.

Stair Warehouse will not ship replacement product or issue a credit until the product has been returned to the warehouse from which that product originated. Product returned without a return authorization number may be refused. Damaged products must be returned in the original box and packing materials. Replacement product will be shipped via GROUND only.


Return of Products

30 Day Return Policy on Stock Items Only. Stock items include metal balusters, stainless steel rail parts and stair hardware such as newel fasteners, wall rail brackets and epoxy. Any stock item that needs to be returned must be received within 30 days of original delivery of item. We can not accept returns on items that are manufactured per order. Non-stock items include wood balusters, wood newels, wood treads, wood handrail and fittings. Do not return products to our corporate office. Products that are eligible for refund may be returned for a refund only with a Return Goods Authorization claim number. Please contact us for the correct return address. Products must be returned in the original box and packing materials and must be received in re-saleable condition. Products must be returned within 30 days of delivery. There is a 30% re-stocking/handling fee on all returned items and shipping charges are not refundable. Customer is responsible for reviewing their order for accuracy. Custom and special order items cannot be returned. Custom orders include, but are not limited to, all items manufactured from brazilian cherry, american cherry, hard maple, pine, alder, walnut, mahogany, birch, ash and hickory. All wood treads including Double-Miter returned treads and Double End Starter Steps are always made to order and are custom and cannot be returned. Half newels are not returnable.


Backorders

If an item is out of stock, we will notify you of the estimated delay as soon as possible and you will have the opportunity to cancel your order.


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