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Testimonials

Just a shout out to Stairwarehouse… I called them with a question on a broken stair baluster. John told me that matching the baluster wasn’t likely but he then spent quite a few minutes with me on the phone going through how I might repair the break. He also made a good suggestion on how I might perhaps find a match here locally. The time John took earned Stairwarehouse $0. But it did earn them both thumbs up for great customer service!
David in Oakland, California.

Thank you, thank you, thank you. I never expected such good service! Rec'd my order in less than a week and am most pleased with the quality of the stair brackets! You all rock ! My brackets were # 7029 in Poplar. The wood is clear and smooth and ready to be installed and painted. Can't wait to see them installed. They will make all the difference in appearance. I'll send you a picture when I am finished with the project. Again, many thanks.
- Byron

Hi Shannon:
I just wanted to thank you for taking care of getting the stair parts to me in a timely manner. I received all the parts in good order and the quality of the materials was great! This project is at my cabin up in Mt. Shasta, CA.
This is my first ever stair installation and I'm pretty proud of it. I still have to plug the holes for the recessed screws and apply another coat of tung oil which I will do in the next week or so. I had to rip the 2-3/4" oak handrail down to 2" to meet the local building code but it came out just fine. The guard-rails were left at factory width.
I have attached a few pics of my work. I hope that you enjoy them.
Anyhow, thanks again for the great service from Stairwarehouse!
Thom
Mt. Shasta, CA.

Hi -
I just wanted to write to let you know I received the stair parts, and the newel is beautiful. Its exactly what we were looking for and the craftsmanship is excellent.
I will definitely be referring you to any of my friends who need anything related to stairs.
Thank you and Happy Holidays.
rgds,
Reed

I would like to say that my nickel ballisters I ordered from you in July are absolutely beautiful, as are the shoes, too. Color and quality are great! My flooring contractor does tons of jobs in Chicago land area and said he never saw quality like he did with ballisters I ordered from Stairwarehouse. I’m giving him your name so he can order for future customers of his…………….seems like nickel is unavailable in Chicago land area for iron ballisters…………BUT I’M HAPPY TO SAY I HAVE THEM………….AND AM THRILLED!!!
Sophie, Chicago

The products and service from the Stair Warehouse are terrific. Every question and request was conducted in a friendly, prompt, and professional manner.

Thank you and the entire staff at the Stair Warehouse.
Respectfully, Dan W

Marilyn,
All my products have arrived.
Excellent quality.
Many thanks to you, Shawn, and all involved.
Dan

just wanted to let you know and you can pass it on to your higher ups that there were many choices to use different companies, but I decided to go with yours just because of your excellent, timely, patient and courteous costumer service.
Syed.

Hello Lainie,

As I write this a team of carpenters is installing the material which you sent me. Perhaps you could pass on to whom it may gratify the comments that Stairwarehouse sent us the very best wood machined with superlative quality. They said that they normally like to select material from the warehouse themselves, but could not do so because of this unusual requirement. Even so, the wood which came was as good as the best which they would have selected for themselves.

Thank you!
Peter

Stephanie, I wanted to thank you for the excellent service you provided, as well to those who got this order shipped promptly. The Newells arrived Wednesday and I was very pleased with everything. Thanks again, I will highly recommend your company to anyone ordering stair parts.

Mike

Alrighty Lainie – here it is – finished (except for urethane but that doesn’t show in the pic I hope). We couldn’t be happier with how it turned out! Thanks so very very much for all your help on this project!

Larry

I am sorry it has taken me so long to take the time to let you know what a good experience we had with the company and the products. Your customer service was so excellent. I believe it was Lanie that was so helpful and kept me informed when our order was shipping out.

Thank you again!

Kim
McKinney Texas

This is the completed project. This was my first ever attempt at wrought iron. Pretty easy. Thank you all for the timely shipping and help.
Billy Howland - DIY'er
Brentwood, TN

Thank you Lainie, it has been a pleasure working with you and Shannon. I realize I had many questions, and you always handled them quickly and professionally, even though I may have made a pest of myself. Customer service is #1 in my book (I actually sell customer care software to large, industrial call centers worldwide) and you and Shannon really provided a great experience.

Mike

Hi Lainie,

Thank you for all your help. I wanted to forward pictures of the finished staircase. I included a before picture so you could see what was there prior.

Brian
Folsom CA

hi ..these are sum pics of my finished stairs using your products...

this house is in south America (Guyana) and all the packing and shipping was perfect..not even a scratch...thanks ..

Rishi La miramar FL

Lanie,

I just wanted to share with you and your co-worker our before and after pictures. I know our order was challenging, and we really appreciate your service. We are very pleased with the result and have referred several neighbors to you!

Shauna
Keller, TX

Ok,I don't know how to say this so I'll just say it... Dude or dudette ( Lainie is a cool name but I don't know how to address you), you are the best in customer service. The picture you sent will allow me to show the lovely Mrs. Deacon what we are trying to do. Personally, I think I'm stayin with the side mounted bars. I'll look on your website to check the pivot and wall flange and then after I do my mock up this weekend we are going to pull the trigger on this deal. Having the option of attaching to the "back" of the newel is also some thing I want to run my the little Mrs.

You have treated me fabulous and have put up with all my questions.... take the rest of the day off!!!

THANK YOU

Bill

Shawn, Look, I'm an old dude (58) I have been in countless situations on both ends. Are there times you satisfy the customer and then pray they never call back?? Hell yes. But from where I am sitting Lainie's service to me, the access to your website and parts makes this long distance order go smoothly. Too many times you order something from across the country, open the box and go... uh oh. I do not expect this to happen with my order. Fabulous is my new fav word... you guys have treated me fabulous and it is greatly appreciated.

William

Here's a pick of your product turning my pickled oak 80's staircase into a masterpiece.

John, Austin, TX

Greetings:

Just wanted to say thanks to your website and staff service for all the help. My stair renovation project turned out great (see attached before & after shots)and your product was as advertised with quick delivery.

Thanks again—I’ll continue to recommend to friends!

Best Regards,
Robert

I just wanted to send you some pictures of my completed project. I love them!

Sal
Westlake, Ohio

YOU’RE THE BEST STEPHANIE. I DON'T KNOW IF YOU’RE THE BOSS OR NOT, BUT IF NOT, THEY SHOULD TAKE NOTICE OF YOUR FINE SERVICE.

TERRY

I just wanted to say that your products are beautiful, shipping was quick, and customer service was wonderful! Will buy from you again. Thanks.

Laura
Rydal, GA

Hi Shawn:
The ballusters were received on Friday, and installed yesterday -- they are 'out of this world gorgeous!

Melissa
Durham, NC

Thanks Shannon - We received the newels yesterday. Great stuff at a great price.

Thanks again,
Matthew

Here's before and after photos of our projects. All went well and we love the wrought iron balusters. Thank You!

Dan
Kansas City, MO

Got everything - thanks for taking care of this for me. Everything is top notch - the newel posts and balusters are gorgeous.

Thank you,
Mike Smith
Triad Property Group, LLC

Hi Shawn, I received my order and everything looks great. My wife and I are very pleased. Thanks for the great service!

Kevin

Thanks Shawn! It's been great doing business with someone who has quality products and top notch customer service.

Mary

Hi Shawn,

We received our stair parts yesterday evening and are thrilled with the quality. Everything looks great...

Mary

Thank you so much for doing a great job on our iron balusters. The color you matched is perfect. We are very pleased!!

Veronica

I have received the iron balusters... The balusters are amazing. Excellent quality and craftsmanship. I am extremely pleased with the product.

Marc

Thank you for your help througout this process and your prompt service. I will definitely recommend your company to others!

Take Care,
Sue C.

Very good quality; very nice appearance. Thanks for your help,

Bob
Tampa, Florida

sir - sincere appreciation for everything, started to finish balusters last nite, beautiful product. thanks again - a great transaction

al abraham
hollidaysburg, pa

Thank you very much for your supporting of my project order from your company and quick responded. Thanks again.

Paul
Seattle, WA

"Thank you SO much!!!...You are running a great company with awesome products. My husband is a builder. We will buy again."

Lynn

"Thanks Shawn,

Everything arrived perfect! Thanks for the great service."

Val
Anaheim, CA

WOW! What fast service. I received my samples quickly. Thank you for the impeccable service.

Gayla Kolb

Dear Laine,

I just wanted to thank you for helping me with my railing system. The project turned out beautiful! I hope to send you some referral business from out here in Denver!

Thank you again for all your help! GO BRONCOS!
Joy Schaefer


Stair Parts Glossary

Baluster: A vertical member used between railing and tread or floor. Balusters provide support, safety and stability to the balustrade.

Balustrade: The name for a complete assembled rail system.

Bow newel: A large square newel that is hollow inside, used at starting steps or in post to post balustrades.

Box stair: A stair where the stringers house the treads and risers, forming a box like unit.

Bracket: Generally referred to as a tread or stringer bracket; this is a scroll shaped ornament fastened to an open stringer.

Cap: The round portion of a fitting which flares, permitting the fitting to set onto the top of a newel post. Cap fittings are used in an over the post balustrade system.

Cove molding: A trim molding used to finish the joint where the face of the riser and the underside of the tread join.

Easing: That portion of a fitting which curves upward or downward, permitting the handrail to deviate from the rake of the staircase. Easing create a smooth transition, so that the hand can glide across the rail as it changes direction.

Fillet: A thin molding that is fitted into plowed handrail and shoe rail between balusters.

Gooseneck: A fitting used where the rake rail must rise vertically to meet a balcony or landing. Goosenecks can also facilitate directional changes.

Hand rail: The rail used as a hand hold or support in balustrade systems.

Landing newel: The longer newel post used at landing and balconies where the rake rail changes direction or pitch and then continues on. The length of the newel is governed by the number of risers at the point of vertical transition.

Landing tread: A nosed and rabbeted tread like molding used to form a finished surface at landing and balconies.

Level quarterturn: A fitting that permits level handrail to turn 90 or 135 degrees, available with or without cap.

Level rail: Handrail used on the level portion of a balustrade.

Newel: A vertical post used to start a post to post balustrade, also used at points of vertical and directional change. Newel posts provide the majority of the structural rigidity of a balustrade system.

Open stair: A staircase where the stringer has been cut out so that the stair treads are exposed on one or both sides of the staircase.

Over the post: A balustrade system which uses fittings on top of newel posts, creating an uninterrupted handrail.

Plow: The channel in the bottom of a handrail and the top of a shoe rail that receives square balusters. A plow is finished with fillet.

Post to post: A balustrade system where handrail is fitted between newel posts. The flow of the handrail is interrupted by the decorative top of the newel post.

Rail fitting: Fittings are carved components whose profile matches a specific handrail. Fittings are assembled in various configurations to effect directional and elevation changes in over the post and post to post balustrades.

Rake: The angle or pitch of a stairs ascent to an upper level. The rake is established by the rise and run of the staircase.

Rake rail: Hand rail used on the ascending portion of a balustrade which matches the pitch or rise of the staircase.

Riser: The vertical component of a staircase that faces each step between stringer and tread, upon which the tread rests.

Rosette: A decorative wall plate, larger than the handrail profile, which may be round or oval. Rosettes serve as a decorative handrail anchor when handrail dead ends at a wall.

Shoe rail: A flat molding with a linear channel which receives square bottom balusters for assembly. The channel between balusters is then finished with fillet.

Starting easing: A fitting that starts a balustrade and introduces the user to the upward travel of the stair.

Starting newel: The vertical post used to start a post to post balustrade.

Starting step: A decorative first step of a staircase. Generally includes a tread and riser which is larger in length and depth than the basic stair. Design options include bullnosed, quarter circle and half circle patterns.

Stringer: A side member of a stair that provides structural support and a finished face. It is generally machined to receive the risers and treads for box stairs. In open staircases, the risers are mitered so that finished end treads rest on the mitered riser.

Tread: The horizontal component of a staircase upon which you walk.

Volute: An ornamental handrail fitting used to grace the opening of a staircase. A volute is carved to turn away from the opening in a nautilus like shape, resting on a volute newel and four or five balusters.

Wall rail: Handrail fastened directly to the wall with a mounting bracket. In a box staircase it may be the primary handrail. In a full balustrade a wall rail would be supplementary.

Wood Species

Beech is a very hard wood that is used as a low cost alternative for Oak, Ash and Hickory. Moderately tight, fine grain with evident flecking at times is characteristic. Beech can vary from reddish brown to a pinkish cream color. Beech takes a natural finish well.

Red Oak has a prominent open grain that ranges in color from white to yellow and reddish-brown. Red Oak is sometimes streaked with green, yellow, or black mineral deposits and may vary from a closely knit grain to a sweeping arch pattern.

White Oak is a very hard, shock resistant and dense wood that takes a finish well. The dominant grain character is moderately open with a color range from creamy white through light tan to brown. Balusters and newels turned in White Oak have a distinctive straight grain appearance that is a bit more color consistent than Red Oak.

Hickory is a strong, open-grained wood that is known for its flowing grain pattern and dramatic variation in color. It often contains random pecks, burls, and mineral streaks, and it is not uncommon to see turnings or treads that range in color from light to deep brown when finished in light or natural stains. Darker stains will mildly tone these color variations, but these very characteristics make each Hickory staircase unique and the preference of those who love wood.

Maple is a strong, close-grained wood that is predominantly off-white in color, although it also contains light hues of yellow-brown and pink. Maple occasionally contains small mineral, light tan or reddish-tinged streaks that will darken with stain. It is usually straight grained, but can be wavy or even curly.

Brazilian Cherry is a reddish brown wood with an interlocking grain and a golden glow or luster. A hard, heavy and very strong wood, Brazilian Cherry is a favorite choice for fine furniture, cabinetry and architectural details. Once abundant in the rain forest, Brazilian Cherry is now grown as a renewable resource.

American Cherry is an elegant multi-colored hardwood. In its raw state, it has a pinkish-brown hue with occasional shades of white, green, pink, or even gray. Natural or light stains accent these color variations. Small gum pockets, streaks, pin knots, and figures are common. Cherry wood will darken or “mellow” with age. This mellowing is a natural occurrence and a benefit of owning a solid cherry balustrade.

Mahogany has long been a premier choice for high end furniture and millwork. The natural coloring will vary from a pale red with a grayish tinge to a reddish brown or blood red. The grain is fine with interlocking parallel runs or ribbons occurring occasionally. Mahogany’s medium texture and moderately heavy density can produce an exquisite finish.

Walnut is best known for its deep purple brown to brown heartwood and creamy to brilliant white sapwood. The wood connoisseur appreciates a blend of the dark heart mixed with the light sap. Walnut is fairly lightweight, with a medium texture and moderately open grain, which is unsurpassed in finishing.

Primed Products leave our factory with a bright-white-satin primer. We have designed the coating to be a base coat over which a final top coat will be applied. The benefit to the Designer is that the priming step (arguably, the most difficult) is completed under factory controlled conditions, so that the final finish can be applied by decorators on site, matching any color or faux finish exactly.

Poplar is widely used because it is inexpensive and readily available. It is light weight, but moderately stiff and is classified as a hardwood. Color can vary from white with a yellowish cast to straw brown or green with occasional purple mineral streaks. Poplar holds paint well. If you are planning a natural finish, dark stains are preferred over light due to variations in color and density which affect stain absorption.


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